The Honorlock exam proctoring service was launched at JSCC in the early Summer of 2020! This secondary exam proctoring service is used for high-stake testing in certain departments. Before using this exam proctoring service, please contact your departmental dean’s office. This proctoring service is a pay per use service and JSCC has paid for a certain number of proctoring seats annually. To enable HonorLock for an exam in eLearn check out the step-by-step instructions below.
Please note that we are still under contract for Respondus Lockdown Browser and Monitoring services. This our primary exam proctoring service provider. Under this contract, high-stake exams can be monitored and web browsers can be locked down.
Our Respondus contract has an unlimited amount of monitoring seats annually. Compared to the Honorlock contract, faculty can use the Respondus exam proctoring service without the worry of running out of monitoring seats! Please check out the Respondus Lockdown Browser and Monitoring page for more information!
Do you need help with activating Honorlock for an exam that you would like to have proctored in eLearn? Here is a step-by-step guide that you can print off. Click on the image below or the file link below and the pdf file will populate for printing. This information in this guide is displayed above so you can follow each step.
HonorLock Frequently Asked Questions for Students
What do I need to know before taking my exam?
Ensure your computer is charged and has a strong internet connection. You can check your system at honorlock.com/support. Make sure to use Google Chrome when you log in to take your test. We recommend students take their exams in a quiet private location to limit potential flags and distractions.
Why do I need a photo ID? What forms of ID are acceptable?
We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government-issued (i.e. driver license, passport) or a student ID that has your photo.
What if something goes wrong during my exam?
Don’t worry, Honorlock offers technical support 24/7 to assist students before, during, and after their proctored tests. If you need any assistance, contact our support agents by phone or live chat. The support line for students is 844-243-2500.
Why am I being prompted for an access code?
If you are being prompted for an access code you are most likely not in Google Chrome or you do not have the Honorlock Chrome Extension.
What is the Honorlock Chrome browser extension?
The Honorlock extension is a small program that modifies the Chrome web browser and not your computer. Nothing is installed on the computer. Students can remove the Honorlock Chrome extension as soon as their exam is submitted.
What equipment is needed?
You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work.
How is my privacy protected?
Honorlock is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and your institution's faculty are able to review test session videos until deleted based on the school's retention policy.
What about accessibility and students with special needs?
Honorlock is VPAT certified and fully accessible to students with special needs. Additionally, Honorlock works with screen readers if needed.
Does Honorlock determine who is cheating?
No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.
Remember, Honorlock technical support representatives are available to assist you!
The best method of contact is to email us at support@honorlock.com. There is also a live-chat option in the Honorlock LTI or you can contact our support line at 844-243-2500.
We are also here to assist your students. No need for you to answer their questions related to using Honorlock.
For students, the best method of contact is our live-chat found at https://honorlock.com/support or the bottom right corner of the user screen when in your LMS (eLearn). Students can also contact our support line at 844-243-2500.