Skip to main content
Jackson State Community College logo

Distance Education: eLearn Courses FAQs

DE Student Hub

eLearn Frequently Asked Questions

                            JSCC’s eLearn Courses (FAQs) Guide

 

Q. How do I access my course materials in eLearn?

A. Please go to https://elearn.jscc.edu and log-in using the same username and password as your JWeb account.

Q. Who to contact for help with my eLearn course(s)?

A1.  Please contact your course instructor if you need help with explaining an assignment, grade issues, incomplete requests, late work submission requests, or to reset a test if your instructor allows.

A2.  Please contact the Distance Education Team if you need help with navigating thru eLearn, Respondus, or HonorLock.  The distance education office is available from Monday thru Friday from 8:00am to 4:30pm.  The contact number is (731) 425-2623. You can also submit a helpdesk ticket 24/7 at https://helpmeonline.jscc.edu.

Q.  Where do I confirm and pay for my courses?

A. You must pay and confirm in JWeb under self-service. Please note that you must confirm and pay before the last day to pay fees.

Q. When will my eLearn course(s) be available?

A. Your eLearn course (s) will be available on the first day of the semester.

Q. Why are my eLearn course(s) not showing up in eLearn on the first day of classes?

A. If your classes are not showing up in eLearn on the first day of class, please contact Distance Education team by phone (731) 425-2623 Monday thru Friday from 8:00am to 4:30pm or submit a helpdesk ticket 24/7 at https://helpmeonline.jscc.edu.

Q. Why is the course(s) I dropped still showing up in eLearn?

A. If you dropped a course, it may still show up in eLearn for a period of time. Please note, no credit will be given to any work completed after you have withdrawn from the course.

Q.  What is my username and password to login to eLearn?

A. You must login to eLearn using the same username and password that you use to login to JWeb. If you did not setup a username and password via Netlogon Tools, please go to https://netlogon.jscc.edu/activate.php.

Q. What if I forget my eLearn password or get locked out of my account?

A.  You must go to Netlogon at https://netlogon.jscc.edu/forgotten-password.php to reset your password or username.  Please put in your J# and answer the security question(s) to create a new password. After 5 minutes, you will be able to log into eLearn using your new password.

Q. How do I find my course materials in eLearn?

A.  After you access eLearn, please click on GoToClass to access your syllabus, discussion board projects, dropbox assignments, exams, quizzes, and more.

Q.  Where do I find my digital materials for my course?

A.  After you have accessed eLearn, your DEI course materials may be on the Bookshelf in your course or within the courseware application (see instructor content page). Additional information about digital materials can be found at  https://www.jscc.edu/academics/ebook.html

Q. How can I be successful in my eLearn course(s)

A. Check eLearn emails, communicate with your instructor, seek help when needed, don’t get behind on your assignments, work on assignments ahead of time, find alternative places to use the internet, prepare for exams, don’t stress out, and enjoy the virtual learning experience!